Key Projects & Technical Stack
A closer look at the initiatives I've led and the tools I use to run modern IT operations.
Key Projects & Initiatives
Office Relocation & Infrastructure Expansion
Network design, internet connectivity, workstation deployment, and meeting room technology for a full office relocation.
IT Cost Optimization
Software license consolidation, vendor negotiation, subscription rationalization, and elimination of redundant services.
Google Workspace Domain Migration
User, mailbox, Drive, calendar, and group migration across the domain with minimal business disruption.
Hardware Lifecycle Management
End-to-end process covering procurement, asset tracking, deployment, maintenance, refresh planning, and secure disposal.
Company-Wide SaaS Rollouts
Planning, testing, change management, user training, and post-implementation support for new business applications.
IT Policies & SOPs
Development and implementation of IT policies and Standard Operating Procedures aligned with ISO 27001 and GDPR.
MDM Implementation (Hexnode)
Device enrollment, compliance policies, software deployment, encryption, and remote management across platforms.
IT Asset Management System
Replaced spreadsheet-based tracking with a centralized inventory and lifecycle management solution.
IAM & Access Control
Role-based access control (RBAC), MFA implementation, and automated onboarding/offboarding processes.
Software License Optimization
Compliance, usage monitoring, renewal planning, and budget control across the software estate.
IT Security Hardening
Endpoint protection, disk encryption, vulnerability remediation, and security awareness training.
Business Continuity & DR Planning
Backup strategy improvements, recovery testing, and documentation for core IT systems.
Vendor & Supplier Management
Contract negotiation, SLA definition, performance monitoring, and procurement processes.
ITSM Process Improvements
Structured incident, request, change, and asset management workflows.
Onboarding/Offboarding Automation
Standardization and automation of employee lifecycle processes across multiple locations.
Collaboration Platform Migration
Migration and integration of Google Workspace, Slack, Confluence, Jira, Aircall, and other SaaS tools.
Network Infrastructure Modernization
Wi-Fi upgrades, firewall improvements, VPN optimization, and office connectivity enhancements.
IT Compliance Initiatives
Ongoing programs supporting ISO 27001, GDPR, and internal security policies.
AI Adoption Program
Evaluating and deploying productivity tools such as Gemini and Rovo to improve employee efficiency.
IT Budgeting & Strategic Planning
Annual budget preparation, forecasting, hardware refresh strategy, and technology roadmap development.
Platforms
Core Platforms
- Windows 10/11, Windows Server
- Microsoft Exchange Server
- Google Workspace (Administration, Security, Compliance)
- Microsoft 365
- Active Directory, Group Policy (GPO), DNS, DHCP
Infra & Access
- MDM/UEM: Hexnode (macOS, Windows, iOS, Android)
- Identity & Access Management (IAM), SSO, MFA
- Virtualization (VMware, Hyper-V)
- Network Infrastructure (Switching, Wi-Fi, VPN, Firewalls)
Cloud & Infrastructure
Endpoint
- Endpoint Management
Backup & DR
- Backup & Disaster Recovery
Asset & Licensing
- IT Asset Management
- Software License Management
- Hardware Lifecycle Management
Tools
- Jira Service Management (JSM)
- Confluence
- Slack
- Webex
- Microsoft Office 365
- Google Workspace
- Splunk
- Bitdefender
- 1Password
- Aircall
- Notion
- Miro
- Asana
- TeamViewer / AnyDesk
- Veeam Backup & Replication
- Unify
- Salesforce
- Apple Business Manager
- Docusign
- WordPress
AI & Productivity
Tools
- Google Gemini
- Atlassian Rovo
Governance
- AI adoption & governance
Enablement
- Employee enablement
Automation
- Workflow automation
IT Management
- IT Strategy & Roadmap
- IT Governance
- IT Operations Management
- IT Service Delivery
- IT Project Management
- Budget Planning & Cost Optimization
- IT Procurement
- Vendor & Contract Management
- SLA & KPI Management
- Risk Management
- Business Continuity & Disaster Recovery
- Digital Transformation
- Process Improvement
- Cross-functional Stakeholder Management
Security & Compliance
- ISO 27001
- GDPR
- Security Awareness Training
- Endpoint Security
- Vulnerability Management
- Identity & Access Management
- Multi-Factor Authentication (MFA)
- Security Policies & Standards
- Compliance Audits & Documentation
Leadership
- Team Leadership
- People Management
- User Training
- Executive Communication
- Cross-functional Collaboration
Methodologies
- ITIL v4
- ISO 27001
- GDPR
- DORA
- Project Lifecycle Management
- Continuous Service Improvement (CSI)