Michael Bianchi Munich, DE
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IT Manager

Michael Bianchi

IT Strategy · Cybersecurity · Infrastructure · Digital Transformation

10+ years leading IT strategy, cybersecurity, and infrastructure across international teams.

Information Technology Information Security Cybersecurity IT Project Management IT Service Management
10+years exp.
7companies
2languages
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About

IT Manager with more than 10 years of experience managing and overseeing Information Technology teams. Demonstrated history of managing and enhancing technical infrastructure, system software and hardware elements. Skilled in IT service management, information security and system administration, with an emphasis on outstanding technical support. Proven ability to implement cost-effective technology solutions that boost organizational efficiency, lower operational expenses, and enhance service delivery. Dedicated to driving technological progress that matches business goals and strengthens teamwork and development.

Core Stack

Platforms

  • Windows 10/11, Windows Server
  • Google Workspace & Microsoft 365
  • Active Directory, GPO, DNS, DHCP
  • Hexnode MDM/UEM
  • IAM, SSO, MFA
  • VMware, Hyper-V

IT Management

  • IT Strategy & Roadmap
  • Budget Planning & Cost Optimization
  • Vendor & Contract Management
  • Business Continuity & DR
  • Digital Transformation

Security & Compliance

  • ISO 27001, GDPR, DORA
  • Endpoint Security
  • Vulnerability Management
  • MFA & Access Policies
  • Compliance Audits

AI & Productivity

  • Google Gemini
  • Atlassian Rovo
  • AI adoption & governance
  • Workflow automation

See the full stack breakdown and key projects →

Experience

IT Manager · casavi GmbH

Mar 2023 – Present · 3 yrs 5 mos

Munich, Bavaria, Germany · Hybrid

  • Leading IT strategy and operations across multiple international offices, ensuring scalable, secure, and high-performing infrastructure aligned with business growth
  • Owning and evolving the company's IT landscape (Google Workspace, MDM, endpoint management), driving standardization, automation, and operational excellence
  • Overseeing cybersecurity, risk management, and compliance initiatives, ensuring adherence to ISO 27001 and GDPR while strengthening the organization's security posture
  • Driving IT projects and digital initiatives end-to-end, managing budgets, timelines, and stakeholders to deliver measurable business outcomes
  • Managing vendor ecosystem, negotiating contracts, SLAs, and KPIs to optimize performance and cost efficiency
  • Promoting IT governance and best practices, including internal training programs to elevate security awareness and user productivity
  • Boosting adoption of AI-powered solutions (Google Gemini, Atlassian Rovo) to modernize IT service delivery, enhance knowledge management, and enable smarter decision-making
  • Establishing governance frameworks for responsible AI usage, aligned with data privacy, security, and compliance requirements
  • Driving automation and AI-assisted workflows to reduce operational overhead and support a data-driven IT function

IT Manager · spaceopal GmbH

Oct 2018 – Feb 2023 · 4 yrs 5 mos

Greater Munich Metropolitan Area

  • Managed daily IT activities, fostering a teamwork atmosphere with guidance and growth opportunities for IT staff
  • Developed cybersecurity protocols and maintained adherence to industry standards such as ISO 27001, DORA and GDPR
  • Managed contracts, SLAs and KPIs with IT vendors, monitoring performance and resolving issues to enhance service delivery
  • Oversaw software licensing and Active Directory management, ensuring timely updates and legal compliance
  • Documented systems, processes, and procedures, generating performance reports for senior management decision-making
  • Managed IT projects aligned with business objectives, controlling scope, schedule, budget, and quality for successful delivery
  • Supported development of the annual IT budget, optimizing expenses to enhance overall IT performance
  • Maintained classified and unclassified infrastructure systems, ensuring integrity and security across platforms
  • Prepared bid specifications and analyzed proposals for IT equipment, identifying optimal solutions within budget constraints
  • Ensured effective business contingency and disaster recovery planning for core IT systems
  • Provided comprehensive IT support to all employees, addressing hardware, software, and network issues

System Engineer, Retail · SWAROVSKI

Sep 2016 – Sep 2018 · 2 yrs 1 mo

Hall in Tirol, Austria

  • Provided high-quality IT services supporting retail processes and software (Xstore, Xadmin, Relate CRM) used in over 170 countries
  • Developed, optimized, and maintained central application services for the global retail software
  • Designed and implemented a monitoring system using Splunk to collect and analyze logs from Swarovski cash registers worldwide
  • Identified potential malfunctions and threats in the server infrastructure
  • Monitored application and web servers (Apache, Tomcat, JBoss)

Product Support Engineer · Westwing Home & Living

Aug 2015 – Jul 2016 · 1 yr

Greater Munich Metropolitan Area

  • Single point of contact and IT technical support for HQ and 11 branch offices
  • Supported planning and implementation of multiple IT projects enabling direct-customer shipping
  • Maintained IT policies and procedures within the Retail department
  • Monitored global requests and tracked problem-solving progress

IT Support & Service Desk Operator · GoldBet On Line Gaming

Sep 2014 – Jul 2015 · 11 mos

Innsbruck, Austria

  • Set up and maintained office IT systems, including network patching and installation of workstations, printers, telephones, and peripherals
  • Provided remote technical support for customer terminal systems
  • Tracked incidents and documented requests in the ticket management tool
  • Monitored IT systems during peak times through remote assistance

Computer System Validation (Internship) · Linnea SA of Switzerland

Apr 2013 – Dec 2013 · 9 mos

Riazzino, Switzerland

  • Developed and validated macros for spreadsheets, and integrated VBA code into Excel
  • Validated computer system for internal ERP
  • Developed Standard Operating Procedures, User Requirements Specifications, Functional Specifications and Design Specifications

Help Desk (Internship) · Elmec Informatica

May 2009 – Sep 2009 · 5 mos

Varese, Lombardy, Italy

  • Supported and resolved hardware and software issues for different types of customers

Education

Università degli Studi dell'Insubria

Bachelor's degree, Information Technology

Thesis in Computer System Validation (CSV)

Certifications

Introduction to Cyber AttacksCoursera · Oct 2022
Project InitiationCoursera · May 2022
Foundations of Project ManagementCoursera · Dec 2021
Google IT Support SpecializationCoursera · Dec 2021
Show 6 more certifications
IT Security: Digital Dark ArtsCoursera · Dec 2021
Operating Systems and YouCoursera · Dec 2021
System Admin & IT Infra ServicesCoursera · Dec 2021
Bits and Bytes of NetworkingCoursera · Dec 2021
Technical Support FundamentalsCoursera · Dec 2021
IT System AdministratorA.C.O.F. · Sep 2009

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